The owner of the online store voolav.eu (hereinafter the Online Store) is OÜ Voolavdesign (registration code 16784305) located at Tolstoi tn 9-2a, Tartu 50106.

Validity of the sales contract, product and price information

The terms of sale apply to the purchase of goods from the online store.

The prices of the products sold in the online store are indicated next to the products. The price includes a fee for delivering the goods. All prices of goods sold in the online store are in euros.

The fee for delivering the goods depends on the location of the buyer and the method of delivery. The delivery fee is displayed to the buyer when completing the order.

Information about the product is provided in the Webshop directly next to the product.

Forming the order

To order the goods, you must add the desired products to the shopping cart. To complete the order, you must fill in the required data fields and choose the appropriate method of product delivery. The amount of the fee is then displayed on the screen, which can be paid securely through the following payment methods:

Estonian bank payments: Swedbank, SEB, Luminor, LHV, Coop Pank, Citadele

Visa/Mastercard card payments

Finnish bank payments: Aktia, Ålandsbanken, Danske, Handelsbanken, Nordea, Oma Säästopankki, Pohjola, POP Pankki, S-Pankki, Säästopankki

Latvian bank payments: Swedbank, SEB, Citadele and Luminor

Lithuanian bank payments: Swedbank, SEB, Citadele, Šiauliu and Luminor

NB! When paying with a bank link, be sure to press the "Back to the merchant" button on the bank's page.

Payments are mediated by Maksekeskus AS. Payment takes place outside the Webshop in a secure environment - when paying with a bank link, in the secure environment of the respective bank, and when paying with a credit card, in the secure environment of Maksekeskus AS. The seller does not have access to the customer's bank and credit card data. The contract enters into force from the receipt of the amount to be paid to the online store's current account.

The owner of the online store is the responsible processor of personal data and forwards the personal data necessary for making payments to the authorized processor Maksekeskus AS.

If the ordered goods cannot be delivered due to the end of the goods or for some other reason, the buyer will be informed of this as soon as possible and the money paid (including the costs of delivering the goods) will be returned without delay, but no later than within 14 days of sending the notice.

Delivery

Goods are sent to all European countries, on special order also to other parts of the world.

The goods can be delivered directly to the door via the courier service. The shipping costs of the goods are borne by the buyer, and the corresponding price information is displayed next to the shipping method.

Shipments to Estonia, Europe and other parts of the world will arrive at the destination specified by the buyer within 7-10 working days from the entry into force of the sales contract.

In exceptional cases, you have the right to deliver the goods within 30 calendar days.

Right of withdrawal

After receiving the order, the buyer has the right to withdraw from the contract concluded in the e-shop within 14 days.

The right of withdrawal does not apply if the buyer is a legal entity.

In order to use the 14-day right of return, the ordered goods must not be used in any other way than is necessary to make sure of the nature, characteristics and functioning of the goods.

If the goods have been used for purposes other than what is necessary to verify the nature, characteristics and functioning of the goods, or if they show signs of use or wear, the Online Store has the right to reduce the refundable fee according to the decrease in the value of the goods.

In order to return the goods, you must submit an application for withdrawal from the purchase of the goods, the form of which you can get after submitting a request to info@voolav.eu and send it back to the e-mail address info@voolav.eu no later than 14 days after receiving the goods.

The cost of returning the goods is borne by the buyer, unless the reason for the return lies in the fact that the product to be returned does not match the one ordered (e.g. a wrong or defective product).

The buyer must return the goods within 14 days following the submission of the application or provide proof that he has handed over the goods to the carrier of the goods within the aforementioned period.

Upon receipt of the returned goods, the online store shall return to the buyer immediately, but no later than 14 days after receiving the withdrawal, all fees received from the buyer under the contract.

The Online Store may refuse to issue refunds until it has received the item that is the subject of the contract or until the buyer has provided evidence that it has returned the item, whichever occurs first.

If the buyer has explicitly chosen a delivery method other than the cheapest usual delivery method offered by the Online Store, the Online Store does not have to refund the cost to the consumer that exceeds the cost associated with the usual delivery method.

The online store has the right to withdraw from the sales transaction and demand the return of the goods from the buyer, if the price of the goods in the online store is marked significantly below the market price of the goods due to an error.

The right to file a claim

The online store is responsible for the non-compliance of the goods sold to the buyer with the contract conditions or for a defect that already existed at the time of delivery.

The buyer has the right to contact the online store within two months at the latest in the event of a defect by sending an e-mail to info@voolav.eu.

The online store is not responsible for defects that have occurred after the goods have been handed over to the buyer.

If the goods purchased from the Online Store have defects for which the Online Store is responsible, the Online Store will replace the defective item. If it is not possible to replace the goods, the Online Store will return all fees associated with the sales contract to the buyer.

The online store responds to the consumer's complaint in writing or in a form that enables written reproduction within 15 days.

Direct marketing and personal data processing

The online store uses the personal data entered by the buyer only to process the order and send the goods to the buyer. The online store transmits personal data to companies providing transport services in order to deliver goods.

The online store sends the buyer newsletters and offers to the buyer's e-mail address only if the buyer has expressed his desire to do so by entering an e-mail address on the website and has indicated his wish to receive direct mail notifications.

The buyer can opt out of offers and newsletters sent to e-mail at any time by notifying us by e-mail or by following the instructions in the e-mail containing the offers.

Dispute Resolution

If the buyer has complaints about the Online Store, they must be sent to info@voolav.eu

If the buyer and the Online Store cannot resolve the dispute by agreement, the buyer can appeal to the Consumer Disputes Committee. The competence of the Consumer Disputes Committee is to resolve disputes arising from the contract concluded between the buyer and the Online Store. Review of the buyer's complaint by the commission is free of charge.

The buyer can turn to the platform for resolving consumer disputes of the European Union.

1. General provisions

1.1. This privacy policy regulates the principles regarding the collection, processing and storage of personal data. Personal data is collected, processed and stored by the responsible personal data processor Voolavdesign OÜ (hereinafter the data processor).

1.2. A data subject in the sense of the privacy policy is a customer or other natural person whose personal data is processed by the data processor.

1.3. A customer in the sense of the privacy policy is anyone who buys goods or services from the website of the data processor.

1.4. The data processor complies with the principles of data processing stipulated in legislation, among other things, the data processor processes personal data legally, fairly and securely. The data processor is able to confirm that personal data has been processed in accordance with the provisions of legislation.

2. Collection, processing and storage of personal data

2.1. The personal data that the data processor collects, processes and stores is collected electronically, mainly via the website and e-mail.

2.2. By sharing his personal data, the data subject gives the data processor the right to collect, organize, use and manage personal data for the purposes specified in the privacy policy, which the data subject directly or indirectly shares with the data processor when purchasing goods or services on the website.

2.3. The data subject is responsible for ensuring that the data provided by him is accurate, correct and complete. Knowingly providing false information is considered a violation of the Privacy Policy. The data subject is obliged to immediately notify the data processor of changes in the provided data.

2.4. The data processor is not responsible for damage to the data subject or third parties caused by the data subject providing false information.

3. Processing of personal data of customers

3.1. The data processor may process the following personal data of the data subject:

3.1.1. First and last name;

3.1.2. Date of birth;

3.1.3. Telephone number;

3.1.4. E-mail address;

3.1.5. Delivery address;

3.1.6. Current account number;

3.1.7. Payment card details;

3.2. In addition to the above, the data processor has the right to collect data about the customer that are available in public registers.

3.3. The legal basis for the processing of personal data is Article 6(1)(a), (b), (c) and (f) of the General Regulation on the Protection of Personal Data:

a) the data subject has given his consent to process his personal data for one or more specific purposes;

b) the processing of personal data is necessary for the performance of a contract concluded with the participation of the data subject or for taking measures prior to the conclusion of the contract in accordance with the request of the data subject;

c) the processing of personal data is necessary to fulfill the legal obligation of the data controller;

f) the processing of personal data is necessary in the case of a legitimate interest of the data controller or a third party, unless such interest is outweighed by the interests of the data subject or the fundamental rights and freedoms for which personal data must be protected, especially if the data subject is a child.

3.4. Processing of personal data according to the purpose of processing:

3.4.1. Purpose of processing – security and safety

The maximum period of storage of personal data - in accordance with the deadlines specified in the law

3.4.2. Purpose of processing - order processing

The maximum period of storage of personal data is 7 years

3.4.3. Purpose of processing – ensuring the functioning of e-shop services

The maximum period of storage of personal data is 7 years

3.4.4. Purpose of processing - customer management

The maximum period of storage of personal data is 7 years

3.4.5. Purpose of processing – financial activity, accounting

The maximum period of storage of personal data - according to the deadlines specified in the law

3.4.6. Purpose of processing - marketing

The maximum period of storage of personal data is 7 years

3.5. The data processor has the right to share customers' personal data with third parties, such as authorized data processors, accountants, transport and courier companies, companies providing transfer services. The data processor is the responsible processor of personal data. The data processor transmits the personal data necessary for making payments to the authorized processor Maksekeskus AS.

3.6. When processing and storing the personal data of the data subject, the data processor implements organizational and technical measures that ensure the protection of personal data against accidental or illegal destruction, modification, disclosure and any other illegal processing.

3.7. The data processor stores the data of the data subjects depending on the purpose of the processing, but not longer than 7 years.

4. Rights of the data subject

4.1. The data subject has the right to access and consult his personal data.

4.2. The data subject has the right to receive information about the processing of his personal data.

4.3. The data subject has the right to supplement or correct inaccurate data.

4.4. If the data processor processes the data subject's personal data on the basis of the data subject's consent, the data subject has the right to withdraw the consent at any time.

4.5. The data subject can contact the customer support of the e-store at info@voolav.eu to exercise their rights

4.6. The data subject can file a complaint with the Data Protection Inspectorate to protect his rights.

5. Final Provisions

5.1. These data protection conditions have been drawn up in accordance with Regulation (EU) No. 2016/679 of the European Parliament and of the Council on the protection of natural persons in the processing of personal data and the free movement of such data and on the repeal of Directive 95/46/EC/EC (General Data Protection Regulation), Personal Data Protection of the Republic of Estonia law and legislation of the Republic of Estonia and the European Union.

5.2. The data processor has the right to partially or completely change the data protection conditions by notifying the data subjects of the changes through the website www.voolav.eu .