After receiving the order, the buyer has the right to withdraw from the contract concluded in the e-shop within 14 days .

The right of withdrawal does not apply if the buyer is a legal entity.

In order to use the 14-day right of return, the ordered goods must not be used in any other way than is necessary to make sure of the nature, characteristics and functioning of the goods.

If the goods have been used for purposes other than what is necessary to verify the nature, characteristics and functioning of the goods, or if they show signs of use or wear, the Online Store has the right to reduce the refundable fee according to the decrease in the value of the goods.

In order to return the goods, you must submit an application for withdrawal from the purchase of the goods , the form of which you can get after submitting a request to the address info@voolav.eu and send it back to the e-mail address info@voolav.eu within 14 days after receiving the goods at the latest.

The cost of returning the goods is borne by the buyer, unless the reason for the return lies in the fact that the product to be returned does not match the one ordered (e.g. a wrong or defective product).

The buyer must return the goods within 14 days following the submission of the application or provide proof that he has handed over the goods to the carrier of the goods within the aforementioned period.

Upon receipt of the returned goods, the online store will return to the buyer immediately, but no later than 14 days after receiving the withdrawal, all fees received from the buyer under the contract .

The Online Store may refuse to issue refunds until it has received the item that is the subject of the contract or until the buyer has provided evidence that it has returned the item, whichever occurs first.

If the buyer has explicitly chosen a delivery method other than the cheapest usual delivery method offered by the Online Store, the Online Store does not have to refund the cost to the consumer that exceeds the cost associated with the usual delivery method.

The online store has the right to withdraw from the sales transaction and demand the goods back from the buyer, if the price of the goods in the online store is marked significantly lower than the market price of the goods due to an error.